Refund Policy
Customer satisfaction is our highest priority. Here is how our transparent refund and cancellation processes work.
Refund Eligibility
Refunds are securely processed under specific commercial terms:
- Out of Stock: If an ordered item cannot be fulfilled or replaced.
- Order Cancellation: If canceled officially before warehouse dispatch.
- Double Charge: Immediate reversal for accidental duplicate card payments.
- Verification: Issued after technical inspection and verification by our team.
Non-Refundable Items
Please note that the following scenarios are strictly excluded from refunds:
- Change of Mind: No refunds for incorrect sizing choices once processed.
- Delivered Goods: No cash returns after successful site delivery sign-off.
- Used Tanks: Hygiene and specialized liquid storage tanks cannot be returned.
- Delivery Fees: Third-party shipping and transit charges are non-refundable.
Standard Process
Refund Timeline
If your formal refund request is approved, our finance department follows this standard turnaround schedule:
- Approval Phase: Completed within 24 to 48 hours following thorough verification.
- Processing: Funds are automatically routed back to your original payment method.
- Bank Clearance: Please allow an additional 5-7 business days for your banking institution to reflect the amount.